FAQs – Fits

[vc_row][vc_column][vc_custom_heading text=”Frequently Asked Questions” font_container=”tag:h2|text_align:center” google_fonts=”font_family:Fira%20Sans%3A300%2C300italic%2C400%2C400italic%2C500%2C500italic%2C700%2C700italic|font_style:400%20regular%3A400%3Anormal”][vc_custom_heading text=”Take a look below, search, or contact us if it’s something else” font_container=”tag:p|font_size:20|text_align:center” google_fonts=”font_family:Fira%20Sans%3A300%2C300italic%2C400%2C400italic%2C500%2C500italic%2C700%2C700italic|font_style:300%20light%20regular%3A300%3Anormal”][vc_toggle title=”Are your meals delivered fresh or frozen?” custom_font_container=”tag:h6|text_align:left” custom_google_fonts=”font_family:Fira%20Sans%3A300%2C300italic%2C400%2C400italic%2C500%2C500italic%2C700%2C700italic|font_style:400%20regular%3A400%3Anormal” use_custom_heading=”true”]All of our meals are always delivered fresh every week! We pride ourselves on being able to provide fresh, delicious, and nutritious meals to our clients on a weekly basis. Our packages are designed to keep your food fresh for up to a week after delivery or the Best By date on the package. After 7 days, we suggest freezing any unopened meals.[/vc_toggle][vc_toggle title=”How will I know when my meals will arrive?” custom_font_container=”tag:h6|text_align:left” custom_google_fonts=”font_family:Fira%20Sans%3A300%2C300italic%2C400%2C400italic%2C500%2C500italic%2C700%2C700italic|font_style:400%20regular%3A400%3Anormal” use_custom_heading=”true”]For those receiving a hand-delivered meal, you will receive a text and email on the day prior to your expected delivery day and then an update with a picture of when the meals have been delivered.

All customers receiving orders via FedEx will be emailed tracking information once the box has left our facility.[/vc_toggle][vc_toggle title=”Do you accommodate specific diets or allergies?” custom_font_container=”tag:h6|text_align:left” custom_google_fonts=”font_family:Fira%20Sans%3A300%2C300italic%2C400%2C400italic%2C500%2C500italic%2C700%2C700italic|font_style:400%20regular%3A400%3Anormal” use_custom_heading=”true”]At this time, we cannot make meals specifically for diets or allergies but do have many categories to choose from! These healthy meals include gluten-free, dairy-free, nut-free, diabetic-friendly, low sodium, low carb, low calorie (Weight Loss), high-protein, and vegetarian.

We include allergen declarations on each and every Nutré meal and strongly recommend that customers with food allergen sensitivities or restrictions carefully review individual product packages for the most updated information regarding ingredients and allergen declaration before consuming. Additionally, we recommend reviewing the ingredient list on our website, prior to selecting meals, to determine if they contain any ingredients you are unable to consume. *Ingredients are subject to change from the time of ordering to the time of delivery.

Please note, our meals are produced in a facility that also processes wheat, milk, soy, eggs, tree nuts, peanuts, fish, and shellfish.[/vc_toggle][vc_toggle title=”Can I skip a week and how do I do it?” custom_font_container=”tag:h6|text_align:left” custom_google_fonts=”font_family:Fira%20Sans%3A300%2C300italic%2C400%2C400italic%2C500%2C500italic%2C700%2C700italic|font_style:400%20regular%3A400%3Anormal” use_custom_heading=”true”]Yes! We make it extremely convenient for you to skip 1, 2, or 3 consecutive weeks. We understand there are plenty of reasons you might need to take a week off. When you skip a week, you will not be charged for an order.

To skip a week, log in to your account and click on “Manage Subscription”. In the Account Overview, under Upcoming Order click on “Skip a week”. Here you will have the option to skip up to 3 consecutive weeks at a time. Once the skip has been saved, you will receive a confirmation email.[/vc_toggle][vc_toggle title=”How long do the meals stay fresh?” custom_font_container=”tag:h6|text_align:left” custom_google_fonts=”font_family:Fira%20Sans%3A300%2C300italic%2C400%2C400italic%2C500%2C500italic%2C700%2C700italic|font_style:400%20regular%3A400%3Anormal” use_custom_heading=”true”]Meals are fresh in the fridge for 7 days after delivery and will come with an Enjoy-By date. We take great pride in serving fresh, high-quality meals every week which is why we have invested heavily into ensuring the longest possible shelf life in the industry. We use advanced cooling techniques and strong cold chain management in addition to modified air packaging to maximize freshness for the longest period of time.

Meals can be frozen beyond the expiration date.[/vc_toggle][vc_toggle title=”What is the best way to reheat my meals?” custom_font_container=”tag:h6|text_align:left” custom_google_fonts=”font_family:Fira%20Sans%3A300%2C300italic%2C400%2C400italic%2C500%2C500italic%2C700%2C700italic|font_style:400%20regular%3A400%3Anormal” use_custom_heading=”true”]Microwave

Simply pop a meal in the microwave for about 2-3 minutes. For best results, leave the plastic film intact. Timing may vary depending on your preferences and microwave capabilities. *Review the meal label prior to microwaving – sauce containers need to be removed prior to heating and will be indicated as so on the label.

Oven

Transfer contents of the meal package into an oven-safe container to be reheated. Suggested reheating is 400 degrees for 20 minutes or until the meals are warm in the center.

Air Fryer

Oven

Transfer contents of the meal package into an oven-safe container to be reheated. Suggested reheating is 400 degrees for 20 minutes or until the meals are warm in the center.

Air Fryer

Many of our meals such as the steak tips, salmon, and turkey tips can easily be reheated in an air fryer. For proteins, we suggest 390F for 7-10 minutes depending on your air fryer.[/vc_toggle][vc_toggle title=”How to Cancel – Cancelation Policy” custom_font_container=”tag:h6|text_align:left” custom_google_fonts=”font_family:Fira%20Sans%3A300%2C300italic%2C400%2C400italic%2C500%2C500italic%2C700%2C700italic|font_style:400%20regular%3A400%3Anormal” use_custom_heading=”true”]We are a convenience-based subscription service with a very seamless and transparent cancelation policy! You can cancel at any time with no hidden fees. To do this, log in to your account and click the “manage subscription” tab. From there you will see the option to “cancel subscription”. After the cancelation option has been chosen, you will receive an email confirmation. If there is a Skip on the account, cancel the Skip first and then the Cancel option will appear.

We send friendly reminders throughout the week to make sure you have enough time to cancel if needed. These reminders are in form of an email on Tuesdays and a text on Wednesdays. Keep in mind that the ordering deadline is Wednesday at 11:59 PM. You can cancel any time between Thursday and the following Wednesday deadline with no hidden fees.

If you forget to cancel, an order will be generated for you based on your previous order.

*Orders can only be canceled after the deadline by reaching out directly at info@gonutre.com the next day, Thursday, before 4 pm. The first time an order is canceled after the Wednesday deadline, we will credit 100% of the order to the Nutre account. Any subsequent cancelations cannot be accommodated after this time and we apologize for any inconvenience this may cause.[/vc_toggle][/vc_column][/vc_row]